Appointment Policy

We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least 24 hours notice if you need to reschedule or cancel an appointment.

OUR POLICY:

Late Cancellations: A late cancellation is considered when a client fails to cancel their scheduled appointment with 24-hour advance notice.

First late cancellation: Courtesy Reschedule

Second late cancellation: $25 fee will be added to your bill

Third late cancellation: $100 fee plus any other costs will be billed to you, and you may not use Lost Road Productions’ services until all fees are paid.

No Show Policy: A “no-show” is someone who misses an appointment without cancelling it adequately or actively prevents the meeting from taking place such as providing incorrect meeting information. This includes failing to be present at the time of a scheduled appointment.

First missed appointment: $100 deposit to reschedule. Deposit returned at appointment

Second missed appointment: $100 deposit will be Forfeited. $200 deposit to reschedule.

Third missed appointment: $200 deposit will be lost plus any other costs will be billed to you, and you may not use Lost Road Productions’ services until all fees are paid.

All fees are added to the client's first invoice.